exchange and return
Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store. All our products come with a warranty against manufacturing defects. We also offer exchanges for products that differ from what the customer ordered.
If you receive a product from us with a manufacturing defect or different from what you ordered, please follow these steps to request an exchange:
If more than 7 business days have passed and the product shows any defect or issue, contact us with your CPF, order number, the product to be returned, and the defect. Once we receive your email, we will forward your request to our quality department for verification. Authorization from this department is required for a possible exchange. After the analysis, we will contact you with the result and whether an exchange is necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product. Please note that we will not process exchanges or refunds after this period.
Your complaint will be reviewed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:
- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the product's value for future purchases.
According to the Consumer Protection Code (CDC), the request to cancel online purchases must be made within 7 business days after the receipt date. For credit card refunds, our finance department has a maximum of 7 business days to process with the credit card company, and the balance may take up to 120 days to return to your credit card, depending on the card company's policies and your billing cycle.
If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF used on our site.
Products returned without prior communication, outside the deadline, with missing or incorrect items, without the tag or invoice, will be sent back to the customers. The same applies to exchanges denied after product analysis by our quality department. They will be returned to customers via COD (Cash on Delivery), and the shipping cost for this return must be paid by the customer.
Attention: Glankir is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the customer's responsibility.